Thank you for visiting Global Furniture USA! By using our website you agree to all of the store policies outlined on this page.
Return and Exchange Policy
All purchases must be inspected within 48 hours of delivery and any claims for defective merchandise must be made promptly. Glass and Marble must be inspected upon delivery; no claims will be honored after delivery. In the event of defective or damaged merchandise, the original packaging must be retained. To expedite your claim, a digital photo should be sent to our office for visual inspection. In the event you are unable to provide this, we can do an on-site inspection. Any merchandise that is picked up at our warehouse must be inspected at time of pick up. No claims will be honored after this time. In the event of an exchange and the return item is not present in the store when the driver arrives, you will be required to make payment for that item. When the items are returned to the warehouse, they will be inspected. We will either issue credit if determined to be a factory defect or return the item to you if not considered a manufacturer’s defect. In the event Global authorizes a return for credit, the merchandise will be inspected and subject to a 15% restocking charge. Items must be brand new, never assembled, and in original carton packing. Global drivers are not permitted to take back any merchandise without return authorization issued by the office. No refunds will be provided, only exchanges or credits.
The following Limited Warranties are given to the original purchaser of Global Furniture USA Inc. Products: For one (1) year from the original Global invoice date, should any manufacturer’s defect occur in the frame, Global will exchange, replace, or repair such defective part(s) at no charge. For six (6) months from the original Global invoice date, should any manufacturer’s defect occur in the Upholstery, Global will exchange, replace, or repair such defective part(s) at no charge. Upholstery: Leather, Fabric, Vinyl For any additional questions regarding Global’s Warranties or product or swatch requests, please contact our office. Please note these terms and conditions are subject to change without prior notice.