Frequently Asked Questions
General
Contact & Account
You can reach us by phone, by email, or through our contact form. Our team is available Monday through Friday during regular business hours (Eastern Time). For wholesale inquiries, product questions, or account support, please include your company name and a brief note on what you need, so we can route your message to the right team.
Our headquarters and main distribution center are in East Brunswick, New Jersey. We serve wholesale clients across the United States and internationally, including Puerto Rico, the Dominican Republic, Mexico, Central America, the Caribbean, the Middle East, and Asia. If you would like to visit our showroom, please contact us in advance to schedule an appointment.
We respond to inquiries within two business days. During peak seasons or trade-show periods it may take a little longer, so if something is urgent we recommend calling us directly. You will receive a confirmation email once your form submission comes through.
To apply for a wholesale account, fill out the contact form, or email us directly with your business details — company name, business license or tax ID, location, and type of retail operation. A member of our sales team will follow up to walk through collections, pricing, and onboarding.
Yes. You can request our current catalog through the contact form or through your dedicated sales rep. Let us know which categories you are interested in — bedroom, living room, dining, and so on — so we can send the most relevant materials. Catalogs are available digitally, and in print for qualified accounts on request.
Orders & Policies
To place a wholesale order, you must be a registered retailer or reseller. Minimum order quantities and payment terms vary by collection and account type. All orders are subject to product availability at the time of confirmation.
Wholesale sales are final unless there is a manufacturing defect or shipping damage — and if that happens, we will make it right. Reach out with a description and photos, and we will work with you to resolve it through replacement parts, an exchange, or a credit. We would rather own a problem and fix it than leave a partner holding it.
You have options. You are welcome to arrange your own pickup from our facility, or we can ship to you — whichever fits your schedule and your logistics. When we ship, freight is quoted with your order so you see the cost up front, and we are glad to coordinate carriers on your behalf. Because freight is one of the biggest levers in this business, we will always work with you to find the most sensible way to get the goods to your door.
Yes. We offer both shared and exclusive collection arrangements for qualified retail partners. Exclusive collections come with minimum volume commitments and a separate agreement, and private-label or custom-branding options are available on select lines. Talk with your account representative about eligibility and terms.
If an item becomes unavailable after your order is confirmed, we will tell you promptly and offer a path forward. Keeping you informed so your inventory planning is not disrupted is the priority.
Privacy & Data
We may collect business contact information — your name, company name, email address, phone number, and business address — when you register a wholesale account, submit an inquiry, or place an order through our website. We do not collect personal financial data directly; payment processing is handled by secure third-party processors.
We use your information to process orders, respond to inquiries, send account-related communications, improve the website experience, and share relevant product updates or catalog information. We do not use your data for unrelated marketing without your consent.
We may share information with trusted partners who help us operate the website, fulfill orders, or run the business — such as shipping carriers and payment processors. We do not sell your personal information. We may also disclose information where required by law.
We use standard industry security measures, including SSL encryption, secure servers, and access controls. No system is ever fully secure, but we take reasonable precautions to protect your information against unauthorized access, alteration, or disclosure.
Yes. To review, update, or request deletion of the personal information we hold about you, contact us at info@globalfurnitureusa.com. We will respond within a reasonable timeframe and in accordance with applicable privacy laws.
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